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Policy Reminder

Joe Bunt

October 26, 2023

Subject: Important Update on Your Pest Control Service Warranty and Pricing

Dear Valued Customer,

We hope this message finds you well. We'd like to take a moment to clarify our warranty policy for customers on our 4-times-per-year service plan, specifically in relation to your residential pest control service.

For customers who are on the 4-times-per-year service plan, we're thrilled to inform you that you enjoy a full warranty coverage between each of your scheduled services. This means that if any pest-related issues arise, you are fully covered by our warranty during this period.

We would like to highlight the importance of maintaining this service frequency, not only for your warranty but also for your pricing. Our pricing structure is designed to provide a discounted rate for customers who commit to receiving all four services each year. By doing so, you not only receive a more cost-effective solution but also maintain your full warranty coverage.

However, should you choose to skip a service appointment, it's essential to be aware that your warranty coverage will be adjusted. In this case, your warranty will extend for 30 days following each completed service. This adjusted warranty period will remain in effect until you've accumulated an average of 4 services within a 12-month period once again.

We understand that life can get busy, and scheduling can sometimes be challenging. Our aim is to ensure that your home remains pest-free while offering flexibility to accommodate your needs. If you have any questions, would like to reschedule a service, or discuss pricing options, please don't hesitate to contact our customer service team.

Thank you for choosing us as your trusted pest control provider. We appreciate your business and are committed to delivering exceptional service.

Best Regards,

Crosstown Pest Customer Service Team

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