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How This Idahoan is Changing The Pest Control Industry

Joe Bunt

December 16, 2017

The pest control industry is built on big contracts with big initial services and huge cancellation fees. No one will ever understand why you should have to pay to have your pest control guy stop coming. Just like your satellite or cable provider, cell phone service, alarm system pest control companies have used contracts to lock you in and then make you suffer with sub-par service. When was the last time you tried to get a hold of your pest control company? If you had to be put on hold or forwarded then you know how frustrating it can be to have a service that is supposed to make your life easier but instead is just another thorn in your side.

How It's Been

After talking to hundreds of customers we identified some of the biggest issues folks are having with their pest company. Here is what we found:

  • Companies force you to sign long contracts 1+ years
  • They threaten to charge a cancellation fee, sometimes north of $250 if you want to stop service.
  • They make you send in a hand written notice that you'd like to cancel 30 days before your next service.
  • They don't let you know when your next service will be.
  • They have very little communication with their customers leading to some issues not being resolved
  • They have out of state call centers or don't answer or return phone calls
  • They send around pushy door to door salesman that don't take no for an answer, and lock you into contracts.

These are just some of the complaints I've heard from customers of other companies.

How We Are Changing Things

I started Crosstown Pest to give people a better option for dealing with unwanted pests. I saw that far too often the biggest pest people ended up dealing with was their pest control company. I've designed every aspect of our process to be built around what is best for you the customer not jut our bottom line.

Crosstown Is Built on These Simple Principles

  • Affordable Pricing
  • Excellent Customer Service And Customer Experience
  • Absolutely no long term contracts
  • Unlimited re service, If the pests come back so do we, no extra cost.
  • Transparent Pricing.
  • Convenient scheduling. We always coordinate with you on each visit.
  • Skip, pause, or put your account on hold whenever you need to.
  • Cancel when you need to.

I'd love the opportunity to show you the Crosstown difference. I'd tell you how much our customers love us but you can see for yourself here.

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